Bob’s Corner: Only 10 DAYS left for the Free Windows 10 upgrade

That’s right we are getting down to the last few days to take advantage of the free upgrade to Windows 10.  Need help give us a call 412.429.3230 or stop in.

Here is an article from PCWORLD on reasons to upgrade to Windows 10.

10 compelling reasons to upgrade to Windows 10

 @BradChacos  Jul 15, 2016 3:00 AM



An offer you shouldn’t refuse

The deadline cometh. July 29 looms, and after that, Windows 7 and 8 users will no longer be able to upgrade to Windows 10 for free. If you’ve been waiting for Microsoft to polish out the operating system’s initial bugs, it’s time to make the leap.

This article’s more for the fence-sitters—the folks who haven’t decided whether to stick with what they know or embrace Microsoft’s new-school operating system. There are some very valid reasons not to upgrade to Windows 10, to be honest. But Windows 10 is the best Windows yet, and most people should claim the free upgrade while there’s still time.

Here’s why.

win10 minibanner

Bob’s Corner: Only One Month left for the Free Upgrade to Windows 10!

With only 30 days left to get your free upgrade to Windows 10, Microsoft has changed there approach once again for the Windows 10 install Request Window.

If you are seriously looking to go to Windows 10 and would like some help stop in or give us a call and we can make the transition smooth for you. Below is an article from TECHSPOT on how Microsoft is adjusting its Windows 10 upgrade prompt.

Microsoft is adjusting its Windows 10 upgrade prompt in wake of multiple complaints

By  on 

microsoft, windows 10, terry myerson, windows 10 upgrade

Microsoft set an ambitious goal to achieve one billion Windows 10 installations within three years of its July 2015 launch. As of last month, the Redmond-based company was well on its way to hitting that goal with more than 300 million devices now running its latest operating system although getting to that point hasn’t been without controversy.

At issue is Microsoft’s pushy, under-handed and outright deceptive tactics to try and get users to upgrade their machines to Windows 10. Anyone that has yet to do so is well aware of how annoying the constant pop-up reminders from Microsoft can be.

It was recently discovered that Microsoft had modified its pop-up window in such a manner that clicking the X button to close the pop-up equated to giving Microsoft consent to go ahead with the Windows 10 update. There’s absolutely no excuse for this level of dirty trickery, period.

And lest we forget the fact that this past February, Microsoft made Windows 10 arecommended update rather than an optional update which meant those with automatic updates enabled would get Windows 10 without consent.

After recently losing a court case over the matter, Microsoft has apparently decided to once again modify its update approach.

In a statement to The Verge, Microsoft’s Terry Myerson said that since they introduced a new upgrade experience for Windows 10, they have received feedback that some customers found it confusing. He added that they’ve been working hard to incorporate the feedback (complaints) and this week, they’ll be rollout out a new upgrade experience with clear options to upgrade now, schedule a time or decline the offer.

For once, it’d be nice to see a company rep come out and admit that they screwed up and / or were deceitful. Instead, the blame is passed to the consumer and described as being “confusing.” In what world is clicking the X to close the window ever considered consent?

Bob’s Corner: Windows 10 Free Upgrade Ends July 29th!

It is closing in fast July 29th.  It will be here before you know it.  That is the date Microsoft’s Windows 10 free Upgrade offer ends. 

Are you still debating whether you want to go to Windows 10 or not?  Windows 10 is now on 300 Million Active Devices, and people are liking it. 

Have you thought about upgrading but have hesitated thinking it might be hard to understand or be difficult working with a new operation system?  Did you know you have 30 days after the install to revert back to your original operating system that is of course if your upgrade goes smoothly.  You really want to make sure you have no issues with your PC as it stands before starting the upgrade, and of course that you have a backup of your important data.

Let us help you here at Answer Computers.  We can inspect your system and make sure it is capable of handling Windows 10, prepare it for the install and then we can do the install for you.  If you haven’t been in our shop before, it’s a great opportunity to get to know us, and…. you’ll save all the time and hassle of the upgrade!

Stop in or give us a call 412.429.3230 if you would like us to help you with your upgrade to Windows 10!

Below is a short article from Microsoft about “customer satisfaction” with the new Windows 10

May 5, 2016 7:00 am

Windows 10 Now on 300 Million Active Devices – Free Upgrade Offer to End Soon

By / Corporate Vice President of Microsoft’s Windows and Devices Group

As we near the one year anniversary of the availability of Windows 10, we’re excited to share that Windows 10 is now running on 300 million active devices around the world.

We’re pleased to see Windows 10 become one of the largest online services in less than a year. Core to delivering our more personal computing vision, Windows 10 offers experiences that are familiar, safer and more secure, and more personal and productive – enabling innovative new experiences.

We’re seeing people at home, at schools, at small businesses, at large companies, and other organizations adopt Windows 10 faster than ever, and use Windows 10 more than ever before. A few examples:

  • Over 63 billion minutes were spent on Microsoft Edge in March alone, with 50% growth in minutes since the last quarter. Exclusively available on Windows 10, Microsoft Edge is our modern browser for helping you get things done.
  • Cortana, the personal digital assistant in Windows 10, has helped answer over 6 billion questions since launch.
  • People are playing games on Windows 10 more than ever before, with over 9 billion hours of gameplay on Windows 10 since launch.
  • Apps that come with Windows 10, including Photos, Groove Music, and Movies & TV are seeing millions of active users each month, including more than 144 million people using Photos.
  • And, the Windows Store continues to grow daily with new Universal Windows Platform apps like Facebook, Instagram, and Facebook Messenger; updated UWP apps from Vine, Hulu, Netflix and Twitter; and popular PC games including Rise of the Tomb Raider and Quantum Break.

These Windows 10 services are getting better and better each month, with significant new innovations shipped in November, and many more coming in the upcoming Windows 10 Anniversary Update this summer. Of course, as part of delivering Windows 10 as a service – any Windows 10 customer can enjoy these innovations – for free.

With the highest customer satisfaction of any version of Windows, we want everyone to enjoy the benefits of Windows 10. We continue to see awesome new Windows 10 devices becoming available – at a price point for everyone. And, today, we want to remind you that if you haven’t taken advantage of the free upgrade offer, now is the time. The free upgrade offer to Windows 10 was a first for Microsoft, helping people upgrade faster than ever before. And time is running out. The free upgrade offer will end on July 29 and we want to make sure you don’t miss out. After July 29th, you’ll be able to continue to get Windows 10 on a new device, or purchase a full version of Windows 10 Home for $119.

If you’ve already upgraded to Windows 10 – thank you. If you haven’t upgraded yet – we hope you’ll consider upgrading today.


Bob’s Corner: Putting YOU in Control of your Windows 10 Update!

How to Control the Windows 10 Upgrade


We here at Answer Computers are seeing that Microsoft is pushing Windows 10 even harder. They have made stopping or blocking the upgrade process much less obvious. Here we will show you how to avoid the update until you are ready. If you look at the image below, you will see that they will indicate a date that your system will upgrade on. If you click OK it will proceed as indicated.

win 10 update

However, if you look very closely under the date you will see there is a hyperlink in the line, “Click here to upgrade or change Schedule or cancel scheduled upgrade.” On that line you will click the word “here”, and see the image below.

But first, let me caution you. DO NOT CLICK THE “X”.  If you click the “X” Microsoft will assume you’re okay to upgrade on the date they have chosen for you.

win 10 choose upgrade

Now you can change the time and date for your upgrade, but you can also CANCEL the scheduled upgrade. Hitting “Cancel the upgrade” will stop it FOR NOW but will NOT STOP Microsoft from sending you these notices which you’ll have to respond to.  You will have many more chances to schedule the upgrade before July 29th.

How can Answer Computer Help You?

Let’s say you have to stay with Windows 7 for special software and work reasons, or you just don’t like Windows 10. We can stop the Windows 10 update from ever happening at all. If you already upgraded to Windows 10, we are able to help you go back to Windows 7 or 8 as long as you haven’t been using Windows 10 for longer than a month after the upgrade. We can also help you make the transition into Windows 10 easy and smooth.

Here are a few quick notes:

  • Always backup important files (Pictures and Documents)
  • When you upgrade your Issues and errors with 7 or 8 don’t go away, so take care of them before you start the upgrade.
  • Not all printers work with Windows 10
  • Make sure your current software will Work
  • If using any Microsoft Office Product Older then Office 2007 you will have to buy new version of Office
  • Not all banking and Utilities sites like Microsoft Edge (The new browser), you can use Internet Explorer instead
  • The last date to get the free Upgrade to Windows 10 is 7/29/2016
  • We can stop the Windows 10 update from ever happening at all.
  • Talk to ANSWER Computers about upgrading your complete office in the most efficient way!


Sounds Complicated? Give Us A Call 412.429.3230 or Stop In!


Bob’s Corner: HELP! My PC just updated to Windows 10!!!

“All of sudden my PC or laptop just upgraded itself to Windows 10 and I didn’t do anything.”   Yes we have had several calls like that.  They go on… “Now my printer doesn’t work or the network card doesn’t work.  What can I do?”.

Don’t Panic too much.  According to Microsoft you have 30 days to go back to your original windows 7 or 8 with no problem.   Below is an article from PCWorld that tells you how that can be done.  Hopefully it will go smoothly.

The Windows 10 upgrade is free until July 29th, soon you will have to make a decision. 

If you have trouble with the automatic upgrade and need our help or would like us to do the upgrade for you, please give us a call at 412-429-3230, or stop in.    We’ll check your PC for malware and updates, and warn you if there may be issues with some of your auxiliary devices before proceeding. 

In the meantime here is that article to go back to your original operating system.

How to go back to Windows 7 or 8 after an unwanted Windows 10 upgrade

It’s now possible for your computer to be updated to Windows 10 without your explicit content.

Senior Editor, PCWorld
  • May 23, 2016 8:26 AM
Microsoft’s putting away the carrots and breaking out the sticks in its quest to migrate 1 billion users to Windows 10 over the next couple of years.

After pushing out the free upgrade as a Recommended update to Windows 7 and 8 users earlier this year—which means that you downloaded the initial installation bits if you use the default Windows Update, like most people should—Microsoft changed its nagging pop-up prompt in an insidious way over the past week. For the past six months, the “Get Windows 10” pop-up asked permission to start an update, but lacked a “No thanks” option, so the only way to avoid it was to close the window by pressing the X in the upper-right hand corner. Now, the pop-up says “We will upgrade you at this time,” and pressing the X counts as consent. You need to click a small, easily missed link in the pop-up to cancel the upgrade, instead.

Further reading: You will upgrade to Windows 10: Inside Microsoft’s strong-arm tactics

It’s a nasty bait-and-switch after months of using an incessant pop-up—which can’t be disabled without the help of registry hacks and other advanced tricks—that wore down users, encouraging them to simply X out of the irritant when it appeared each and every time they opened their computer. Worse, it’s now possible for your computer to be updated to Windows 10 without your explicit content.

Judging by the hundreds of comments on Reddit, Twitter, PCWorld, my inbox, and other places across the web in response to the situation, a lot of people are finding themselves upgrading unintentionally. And, well, a lot of them are pissed.

Fortunately, it’s easy to roll your PC back to Windows 7 or 8 after installing Windows 10.

How to reverse a Windows 10 upgrade

The easiest time to say “No” is during the initial setup process. If you decline Windows 10’s end user license agreement, it’ll bring you back to your older operating system.

But what if it’s too late for that?

windows 10 rollback

You’re allowed to roll back to your previous Windows version for 30 days after upgrading to Windows 10. Simply open the Start menu and head to Settings > Update & Security > Recovery. If you’re eligible to downgrade, you’ll see an option that says “Go back to Windows 7” or “Go back to Windows 8.1,” depending on which operating system you upgraded from. Simply click the Get started button and go along for the ride.

Once you’ve returned to your previous version of Windows, you need to tinker with it to perfect your setup once again. In particular, you may need to reinstall some programs, and don’t forget to use your Windows 7 password rather than your Windows 10 password if you created a Microsoft Account for the new operating system during the set-up process.

Stop it from happening again

Once you’ve upgraded a PC to Windows 10, you’ll always be able to do so again in the future. But if you aren’t enticed by Windows 10’s best features and more subtle awesome tweaks—a feeling I completely understand after a non-consensual upgrade—you can turn to a pair of helpful tools to disable the Windows 10 upgrade prompts from returning.

GWX Control Panel was the first anti-Windows 10 pop-up tool on the block, and it works marvelously, though its complicated user interface is full of granular options and may turn off some people. Never10 by noted security researcher Steve Gibson performs the same basic task in a much simpler way. Either program does the trick.

GWX Control Panel and Never10 will also prevent your computer from being upgraded to Windows 10 if it hasn’t yet. Installing one of those is a much better option than disabling Windows Updates completely to avoid Microsoft’s pestering, as disabling patches can leave you vulnerable to new security flaws.

Now for the good news: Microsoft says it plans to phase out the GWX pop-up once it starts charging for the Windows 10 upgrade in July. Fingers crossed.

Bob’s Corner: Has your computer been held for “Ransom”


It keeps happening more and more.  We are getting 2 and 3 calls a week in our shop from our customers saying, “I have a message or a call that my computer is locked due to a virus.  We need you to give us access to your bank account or charge card for X amount of dollars so we can clean your computer and release your files back to you.”  They call us what should I do????  We tell them your computer now is being held hostage for a ransom.

 What should you do?  First of all don’t give them any personal information then turn off your computer or unplug it right away.  Then call us (412.429.3230) or bring your computer to our shop.

We actually had a customer that was hit with ransomware 3 times within a 90 day period. They did as we said above immediately and we were able to save their data each time.  But we have had customers that didn’t catch it in time and they ended up losing all their files, pictures, etc.  We had to reinstall there software fresh to clean everything out of there computer.

 Here are a few things you can do to help prevent ransomware.

Don’t interact with spam email – By clicking links or opening suspicious attachments, you could be inviting ransomware, or other malware, onto your computer. Just delete spam immediately without opening it.

Avoid suspicious sites and downloads – Web sites that illegally promise free software, music, and movies are often bait to lure in unsuspecting victims. This plays into the theme of the ransomware pretending to originate from law enforcement. If you have teens in your home make them aware of this malware danger too.

 Arm your PC with strong, up-to-date security software – The right protection will recognize dangerous sites, downloads, and spam—stopping the ransomware dead in its digital tracks before it can install itself. Make sure your protection stays current though, or it won’t be able to recognize the newest threats.

Back-up your files often – as in most cases when ransomware hits, it is difficult to remove. Even if you do successfully remove the malware, your files may still remain inaccessible.

Keep your OS updated – malware like this finds ‘vulnerabilities’ or weak spots in your system if it hasn’t been updated in a while.

We here at Answer Computers can help you get security software to reduce the odds of getting caught up in this ransomware.  We also recommend that you back up your system on a regular basis because you don’t know if your computer may be the next one held for ransom.  But if you are one of the unfortunate ones don’t hesitate to give us a call or stop in.


 Stop in and say Hi – we would love to see you!


Bob’s Corner: National Small Business Week


Do you realize that between 2009 and 2015 67% of all Job growth is created by small business owners. Twenty eight million small business owners are the backbone of our economy.

We here at Answer Computers / have been working with Small Business Owners for the past 20 years, setting up and maintaining their IT infrastructure from peer to peer to servers and now in the cloud. Leave the technology to us so you can concentrate on doing what you know best – your business!

Let us be your IT Department – give us a call at 412-429-3230

Bob’s Corner: Dual Monitors for your Home PC!

Dual  2 Monitors

In today’s world of multitasking having Dual monitors on your home computer can be very helpful.   Both Windows and Mac Computers have the ability to simulate one Big Screen Using a dual monitor configuration. 

Here are some reasons why having dual monitors would benefit you:

  • Sharing data between applications is becoming more common, two programs running, one on each monitor
  • Picture and video editing is a whole new experience with dual monitors. You can have all of your editing tools on one screen while you work on the project on the other and compare before and after views of the same work, or supersize panoramic pictures.
  • Cutting and pasting between documents is much easier when you don’t have to alt-tab between them and scroll up or down so much. 
  • Effectively work in two views of the same thing; for example, a plan view and a 3D view of a building design.
  • Compare 2 or more products online – you can have one or several windows open on each screen
  • Skype on one screen while have and application on another screen.
  • The list can go on…

To accomplish this you would need to purchase a second monitor.  You can match the size of your current monitor or go larger with a 17”, 19” or 24”.  You’ll possibly need a dual video card or adapter.  That is where we can help you. 

Give us a call 412-429-3230 or stop in at Answer Computers!                   

Talk to you next time and Happy Computing!

Bob’s Corner: Let’s Speed up your laptop!


Upgrade your Laptop Hard Drive with an SSD !

Why not speed up your laptop and make your data safer by upgrading the hard disk to an SSD at a very reasonable price.

An SSD drive, or solid-state drive uses flash memory which is considerably faster than the old hard disk in your laptop. When you install an SSD you should see two immediate benefits.  Faster boot times and faster application load times.  SSDs can be spectacularly fast at reading data, although their write performance varies depending on whether they’re dealing with large or small files, and whether those files can be compressed or not.

SSD drives are far more resistant to shocks and vibration than a standard hard disk which is a mechanical drive.   For laptops which are more prone to being dropped or moved during use, it makes a lot of sense to have an SSD because they do not have moving parts.  A standard hard disk has a motor which spins the platers that your data is written on; of course your data will be safer on the SSD that has no moving parts.  Also because there is no motor or moving parts it uses less power and is completely silent as compared to the standard hard disk.

As with most new technology, when SSD drives first came out their cost was significantly higher than standard drives. Today, since they are becoming more common-place their price has dropped where it is now affordable to replace your laptop’s hard disk with an SSD of equal or larger capacity.

Before you go running out and buying your SSD Drive there are a few things you need to consider.

Is your laptop compatible?

What operating system are you running?

What size is your current hard drive?

Do you know how to prepare your laptop to install your new SSD?

I know that is a lot of questions but they are very import ones…

Why not bring your laptop down to our shop! We have SSD drives in stock, and can do the upgrade for you.  We’ll install the new drive, transfer all of your data, be sure it’s free of viruses and malware, and be sure the newest updates are installed.

Give us a call at 412-429-3230 or stop in!!

Bob’s Corner: Tune Up / SPRING CLEAN-UP


Hi Everyone,

 It looks like spring is here to stay.  Let’s hope so.  Now that we are through this dreary damp cold weather and everything seems to have been running slow it time for us to get our annual tune up to get us moving again.  That’s right, even your PC starts to run slow with all that extra web surfing.   It is a great time right now to do a tune up on your computer to get it running at it optimal performance.   It’s also a great time to ask us about memory or hard drive upgrades, new PC’s or Windows 10 upgrades! 

Our Tune UP / Spring Clean-Up includes all of the following:

Virus scans and removal

Spyware and Malware removal

Update your current Antivirus files

Windows Operating System Updates

Remove extra programs and junk files

Clearing Cookies and Browsing History

Remove less frequently used programs from startup menu

Check hardware functionality

Recommend appropriate hardware upgrades

Dust out fans

Reset cables and cards

Clean and re-apply thermal paste to CPU as necessary (does not apply to laptops)

 All for $69.95

Call or stop in today!